Poor Service from McDonald's Fourways

I ordered food on the online platform and paid with my credit card at 9:15 am on Tuesday 05-12-17. I was contacted at 10:05am informing me that I would not receiving my food due to bad weather. i was asked to come and fetch my food myself. I could not do this as I had meetings to attend at 10:30 am. I asked them to resolve the issue to which the manager placed the phone down (not cutting the call) and making me hold for almost 5 minutes without any eplenation, talk about living in limbo. i then terminated the call. At 5 pm the same day I called them to ask for my money back to which I got the same response by putting the phone down. I then drove to the Fourways branch to fetch my money, to which the manager then told me they cannot refund me and that they would contact the head office to orgenise my money to be reinbursed to me. i gave them my contact details in the form of, my name and surname, telephone number, the ammount due, the order number and the last 4 digits of my card. It is now Thursday and I have not had any response from the manager at Fourways, so I had to get on the phone again to phone head office to get this matter resolved myself. This is not the first time I have had an issue with the Fourways branch, as on the 20-10-2017 I also ordered food to which the driver took my order to the wrong location. They phoned me an hour after my order was placed and told me they where at the wrong place and they would bring my food. I responded that I wanted them to bring me warm food and that I would not accept any cold food. The driver then went back to the Fourways branch and cancelled my order. I had to then phone them again to ask them why my order was cancelled. 2.5 hours later I finally received my food.

This is the poorest service delivery I have had in a long time... I honestly disgusted to the treatment I received from the manager at fourways...