Poor service!!!!!!

I ordered online burgers for my kids that was supposed to be delivered at 5pm. It did not arrived. i tried to phone them since 5.30pm. Only got hold of them at 7pm. The manager informed me that they do not do deliveries anymore and that I will be refunded in 10 working days. Why do they still have online ordering service if they do not do it any more? If I did not phone to query the order, I would still be waiting for my kids food. Order was confirmed via email, nobody phoned, mail or sms me to inform me that it will not be delivered!!