DM
Dimakatso M

1 reviews | Active since Oct 2013

02 May 2023, 11:45

Poor Service

First I will like to thank the Mc Donalds Skinner manager for taking accountability and responsibility for the actions of her Team. Bigup. Although her Team members seems to slack off and really unfriendly ( either they sabotaging her) . On the 29/04/2023 13:04:03 cashiers Mpho MOTAUNG took our drive through order. I’m not sure if she is new to her post but she needs more training, I’m not sure how many times we repeated our orders to her. Well we paid and went to collect our orders. The packaging team needs more team building workshop or training about customer service. Mc Donalds your staff makes us look like they are doing us a favour. Can they at least give us some respect 🫡. We deserve better service and respect. I had to jump off the drive through to go inside the shop to correct all the issues we had from the drive through. The cashier from the front desk was helpful but super slow and it seems like she is also new and she doesn’t know what she is doing. The manager assisted. When I checked the resolved order in the car, guess what. No serviettes and no tomato sauce. I had to walk back to the shop to ask for them. This kind of service is really disappointing. Mc Donald’s please assist us. We customers are suffering due to the staff you hired. They treat us like peace of Sh……………..?

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