Poor service delivery!!!

We called McDonalds at 11:30am on Friday 26/10/2018 to order lunch for 1 pm. We ordered 2 Big Mac meals, 2 McFeast meals and 5 McFlurry's. They told us it'll be ready at 12:30pm. We had to call them at 1pm because the food had'nt arrived and they said they will call us after 5 minutes and they didn't. We had to call them again at 1:30pm and they still didnt have our food ready. So we ended up going to the outlet directly to buy our food. Only at 2:30pm the food arrived. We are highly disappointed in their service, their call centre is the worst. We didnt get any help at all.