Poor service

On 08/05 decided to use the Mr delivery app. Earlier in the day made sure with McDonalds if they deliver through the app & confirmed yes.

Placed an order on the app & payment went through successfully & order was accepted by Mcdonalds, also was able to track the order.

Since lockdown we did not have access to our usual norms of having fast food & thought since its Friday & we miss our favourite McDonalds meals.

Only to find that after ordering and receiving confirmation that the order is on it's way an hour later receive mail that my delivery was unsuccessful on top of that nobody calls you when you inquire.

I lodged a complaint on the application stating I am not satisfied of the service they offer.

Later I get another email without an apology or regard of the inconvenience I experienced. Instead I am told I will be refunded in 2 working days.

In the past I made use of McDonalds the reef in Albermarl at least twice in a week. I was earlier today assured if I use the app I will receive my delivery before 7pm & nothing happened.

It was my first time I used the app & experienced very poor service & bad customer experience.

Totally unacceptable! My kids was so excited & was also disappointed by this experience definitely do not even want to rate 1 star.