Poor service at McDonald’s Menlyn

The service I received at McDonald’s Menlyn; is the worst kind of service ever. We went to the till and made a payment and only for the shift leader to tell us that our transaction is not showing on their side; we then showed them proof of our bank statement to show that money was taken from our bank.

A guy by the name of Brian said he will call his manager(Brenda), Brenda was so rude, she even hung up the phone and then we had to wait for more than an hour until they decided to process our order. What happened is very common because the computers sometimes go offline; but for the manager to hang up on us while we were still trying to get clarity? That is unprofessional and such behaviour should be condemned by all possible means. A manager with poor emotional balance is as good as a nobody.