Poor Service At McDonald's BridgeCity

Yesterday I bought 2 big Mac's large meal at McDonald's Bridgecity KwaMashu. I asked for a Coke and a Sprite, when I got home in Inanda I found that the sprite didn't taste like a Sprite... I don't know what horrible thing they put there... I had to drive to the nearest ****a shop to get another drink to enjoy with my meal. This morning I took this poison back to the branch and I asked to know their procedure when a client is not happy with they gave the client or if they had given a client a wrong item or product. I was told that they replace that product to your satisfaction... that's it.

Then I asked what about the inconviniency time and fuel lost due to their mistake... I was offered R18 worth of ice cream.

I asked if the petrol and time I spent trying to get another drink and coming to them to get an understanding as to what had happen is accordingly to their calculations equivalent toR18, they told me is their procedure, I asked if they apply the same procedure when dealing with both a take away customer that has to drive or commute back to the branch and an eat in customer... they said yes. Meaning driving back in order for them to correct their mistake is at my own cost... or is worth R18 ice cream.

When I asked how can they make such a mistake... they laughed and said, they have no way of telling when the Sprite is finish and the machine is now serving soda water, since the colour is the same. Then I said their machine is faulty... they said the machine is perfect... I asked how can they say it's perfect when they served me a wrong drink ofwhich it could have been something I am allergic to and their accountability ends with R18 worth of ice cream.

I asked for the number to their main offices... they refused and said the contacts are at the bottom of my till slip. .. the emails that I found the are useless.

If anyone has their direct numbers please share.