Poor Service at Mc Donald's Vaal Mall

I am a regular customer at Mc Donald Vaal Mall, i am extremely mad because every time i get to the branch i can't redeem my points or collect points when i buy! Last night i bought at Mc Donald Umphakathi Mall and collected my points now i want to collect points at Vaal and they tell me i can no longer collect points at a drive thru in Mc Donald, what a shocker! I tell them i just collected points at a drive thru last night what do you mean! They never changed their statement or try to assist me. I also told them that i am a regular there and not only do i buy at their branch but also buy at other branches but with them i always have problems. Now i missed out on my points after spending my money! I asked them if they knew how to operate the system and they said they do just that their system was updated and 1 cannot redeem nor collect points at a drive thru but only when odering online! Very disappointed and angry! I want my points 😞