SM
Smooth M

1 reviews | Active since Aug 2020

18 May 2023, 16:08

POOR SERVICE

I went to McDonald's at Birch acres next to Birch acres mall to buy burgers as I was craving mcD. To my arrival at the drive through the que was long and slow, when I got to the ordering speaker I ordered mcfeast regular meal and a big Mac regular meal. The person who was assisting me never asked the sauce for my mcfeast and he never mentioned the regular sizes of meals, he only mentioned medium and large. He then told me they don't have sodas, I asked him for alternatives since they don't have sodas he said alternative is still water but they also don't have, I asked him what can I replace the sodas with since they don't have alternatives he asked me of a drink I want. And I said I want cuppcinos he then charged the cappuccinos I asked him why the cappuccinos are being charged cause they don't have sodas he said the cappuccinos don't replace they charge. Then he added I can come back to fetch my sodas the next day or when they are available. I asked him with whose petrol am I going to come back and fetch the sodas. I asked him if he knows where I stay. I asked for a manager. Manager told me there is nothing he can do it's a suppliers problem. They don't have these things. I bought 2meals with no drinks and an extra charged cappuccino. I'm just not happy with the fact that they didn't have alternatives to replace what they don't have and I had to pay for a drink when I had bought meals that are supposed to come with drinks. And buying the burger and chips separately would actually cost me. Like nje it was just a disaster, how can you tell me I must come back and fetch the drinks. How can you run out of something and never have replacements. It's just crazy.

0
Replies (0)