poor service

This is not the first time this has happened.<br> When you get home you discover an item has not been packed in, but you paid for it.<br> Also we had to park and wait for 20min for our order.<br> I get home and discover our juices were not included. Total R17.00.<br> I tried to phone, but the phone does not get answered. I even fax, still nothing.<br> <br> Again, I must get in my car and go complain and get my juices. This is not fair or acceptable.<br> <br> Robert Bruce