Poor service

On sunday 5 January 2020 i placed an order *** on mc delivery for 2 pieces chocolate cake and 4 chocolate doughnuts i paid with my bank card and order was accepted and i received confirmation. A half and hour later Mc Donalds promenade store in Mitchell's plain called and told me they dont sell cakes like the mc cafe stores so i said okay then they said they will cancell order and refund me i said it fine yes.two hours passed and i didnt see any reversal of the payment to my account so i went on to Mc Donalds customer and made a quiry regarding my refund. On 7january 2020 i received a email from Tsakani Maluleke I Customer Care I McDonald's South Africa he requested that i send the last four digits of my bank card so that it can be sorted i immediately responded but i never got any feedback.on 8 January 2020 i received an sms with McDonald's Customer Care stating they received your Incident Info. Ref Number INC-E062E-47EE4E. On 9January 2020 i sent another email to customer to follow up with all details but no one has called me since the 5 January 2020.i would like someone to call me and tell me what's happening regarding my refund.