Poor quality of service

<p>A couple of weeks back I went to McDonalds in Kuils River and got me a latte which I thought would be a quick order given the restaurant wasn't very busy. I ended up having to wait for long for my coffee whilst standing at the collection counter and being blatantly ignored by the staff. I could understand human error in missing my order as they were busy serving order numbers in the 90's and mine was 84. My issue was when i finally decided to mention i was waiting 20 minutes for a coffee the lady, Funeka, simple shrugged and made my coffee. No apology, not a single word uttered. I complaint on the McDonalds service rating site and after two weeks of not hearing anything I simply received an sms to say my case number, CAS-34205-S4J1J2, has been resolved. This is a matter of principle for me and I don't understand how it can be so hard for their business to render a simple apology for the poor service rendered. It's not like I was making any demands. What is the point of having a website to rate your service if you not even going to engage your complainants.</p>