Poor quality food and attitude

Went to McDonald's Springfield in durban on Sunday ( 15 June 2025) at 8.15 pm, my daughter went in to ordered 1 Large ice coffee & 1 large strawberry milkshake , R60 for both ( she instructed the lady at the counter not to put ice in the ice coffee as it was too cold, the lady then put 2 or 3 ice cubes in it , but to her amazement the cup was only half full, so my son went back in with her and spoke to the Manager (Sinakho Nsele), who had a bit of an attitude with both my kids , after my son explained that he paid About R28 for half a cup of Cold coffee, another female staff came and spoke to Sinakho in Zulu, and then Sinakho told my son that this is how they serve it , if dont want ice ,you get half cup cofee, then 3rd female staff came and also said this is how we sell it and if you want it topped up with more milk, you need to pay R8 more, so my son asked her so you mean I paid R14 for coffee milk and R14 for ice , Sinakho said YES, but with an attitude, My son then asked her for her name and told them he was going to put this incident on hello Peter and to his shock all 3 staff including the manager Sinakho said YES, go ahead , put it and laughed Sinakho proceeded back to the kitchen with One staff member, both were laughing singing and dancing to the blasting music , all went back to the kitchen ,looked at my kids and laughed at them again, with no apology given. Is this how McDonald's staff behave, putting customers last, and this is not the first time I have had issues with McDonald's Springfield, being a manager and behaving and speaking in that manner , is horrifying, My kids then told me that they buy from McDonald's gateway and Reservoir hills , and this is not how they serve the coffee , it's full Is the store robbing customers with their meals and lying to them about their policy The situation could have been handles differently or was it because she was talking to teenagers, exerting her manager authority. Were is the McDonald's customer service ( of the customer comes first ,or please the customer to keep the customer) Train your staff , customer service , I will tell who ever I see about my experience at McDonald's Springfield. VERY DISAPPOINTING SERVICE