Poor Poor Service

Item: McDonald's
Rating: 1

Good morning (even though its not a very good one for me) This morning I took a short drive from my workplace to one of your stores in Athlone, Cape Town. Which happens to be close to my work. I placed an order at the drive-through for 2X Egg Mc****in Meals. I then requested an extra hashbrown. Then just to be sure I asked the guy if he also noted the EXTRA hashbrown, instead of saying yes he just said anything else, this kinda bothered me because I would have loved for him to confirm that for me but instead he just said "Anything else". I once again tried to confirm the hashbrown and I was met with the same response. And the whole time this guy is just in so much of a hurry like he just wants to get rid of me. Bear in mind I am the only car in the drive-through since it was after 8 to 9 in the morning. I get my order and leave for work. When I get to work, to my surprise the extra hashbrown is missing, GREAT. Then I get really angry after the way this consultant on the phone took my order. Then I I go back and I tell one of the ladies at the till of what happened and this guy overhears me and start chiming in telling me that the mistake was made by the ladies who prepared the order, I tell him to keep quiet because I am not talking to him to which he told me that he cannot change the procedure they use at Mcdonald’s for taking orders. Then the manager comes in and he is very understanding and empathetic towards me but this guy keeps disrupting us and he even starts arguing with the manager to which I asked the manager if that’s the way his staff talks to him especially in front of customers. Then I told the manager that for me its not about the money or wanted to get a free meal but the service I was given by the guy. Because as I drove away the first time there was just this element of disatisfication with the service but then I consoled myself by saying, Oh well, I got my food atleast. But then I get to work and the order is not complete but I am charged for the full order. I know my order was a lousy R79 but you know what I will appreciate a bit of gratitude for coming to buy food there. I will be at peace knowing that Mcdonald’s SA has addressed the issue with the concerned party, I don’t really care what you guys do but all I need is for him to treat customers in a much better way, regardless of what he thinks of them. My number is below and you can also e-mail me anytime. I will be hoping to hear from you soon. I will leave all the details as per on the slip because I tried phoning the customer care number with not much luck. Crew ID 88 Lebaka MFY side 1 INV ********** ********** 6 Date 2016/07/10 Time 08:42:42 Assemble by Thubela M ID 31

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