Poor Delivery

A call was made via Mcdelivery on 25/01/2018 an order was placed at 11:00 for R474.10. At 13:15 I called again to find out how far was the delivery and was advised by Fatani Maluleke that she is not sure how long will it take but the order is placed at Selby Mcdonalds ref no: 48524. Its now 13:44 and still no Delivery.