Poor customer service & gross misconduct

We were at McDonald’s at Carnival mall (20h40) and we were told we couldn’t sit in since it was close to closing time (to which we understood). So I placed my order at self service. When it was time to make payment, the self service thing was giving me problems with Apple Pay so I chose to pay at the till. When I got to the till, I had to wait, after nearly 6 minutes of waiting, everyone (staff) was busy calling Naledi who was supposed to come process my payment at the till and this Naledi person was blatantly refusing to come and assist at the till until I verbally expressed my dissatisfaction with the service and one lady went to the back and actually dragged Naledi by her hand to come and assist at the till. She came but was not too happy to come and assist. I looked around the store and realised there’s surveillance at this McDonald’s. I hope management can review it and see Naledi’s gross behaviour towards customers. I’ve never been treated this poorly in my life before. If I wasn’t with a bunch of hungry kids, I was absolutely going to leave but I had to stay and accept this gross conduct from a staff member because I needed my kids to eat. It’s sad that people cry for employment and when they finally get employed they behave like this towards customers. I will never set my good at that McDonald’s ever again.