Poor customer service and communication

On 17 June 2024, an incident happened at one of your drive-thru's. I sent a formal complaint and subsequently received a call from the branch. I was then told that I would receive an email from corporate. However, up until today, I have yet to receive said communication from corporate. I'm met with unanswered calls and emails. This lack of response and follow-up is extremely disappointing and unprofessional.

I expected better customer service from a company as reputable as yours. It is unacceptable for my complaint to go unnoticed and for the promised communication to not be delivered. I have been a loyal customer for a long time, but this incident and the subsequent lack of response has made me reconsider my loyalty.

I kindly request an immediate response to my complaint and an explanation for the delay in communication. Additionally, I expect a resolution to the incident that occurred at your drive-thru. It is essential that the appropriate measures are taken to ensure that such incidents do not happen again in the future.

I hope that you address this matter promptly and provide me with an acceptable resolution. I look forward to hearing from you and restoring my faith in your company's commitment to customer satisfaction.