Poor Customer Service

On the 4th January 2020 we made our way to McDonald"s Tokia because we experienced load shedding at our residence.We ordered 3 Grand spicy medium meals(Special request no tomato on all three burgers),a Big Mac meal and a Spicy Cajun Medium meal.The bill totaled to a estimated amount of three hundred rand.When we got home extremely hungry we came across the Grand spicy burgers all three with tomato and no spicy sauce only with a blob of mayo which we do not eat.We then contacted the manager on duty and she took our details and communicated that we are able to come back into store to collect replacement meals.We then contacted the store the following morning to advise that we will be making our way back to the store to collect our promised meals.I then spoke to the Manager on duty by the name Aphiwe and his response was that the complaint was not relayed over to him which i find very annoying. I then explained my frustration to him again and told him what was promised to me the night before,he went to the back and returned with one Grand Chicken Spicy burger I explained to Aphiwe once again what the complaint was and he eventually listened to me only to tell me that I had to return the burgers and I would be able to receive a replacements or refund. I find this very unacceptable and poor customer service where communication and feed back to your customer should be priority. I have not received any compensation for the travelling distance to and from your Tokai branch not even an apology. I would appreciate some feedback on the above concern many Thanks Tamsyn Petersen