Poor customer experience and meal from Lizzy at the drive through collection window

Complaint Regarding Pathetic service by Lizzy- Berea -30 August 2026

I am writing to formally complain about the quality of the meal I purchased from your Berea Durban branch on the 30th of August 2026

I ordered a foldover garlic with a spicy sauce on the side, burger and cupcakes but what I received was completely unacceptable. The patties were horribly dry and tasteless,hard, and overcooked, and the pita was falling apart. It was not edible and not up to McDonald's standard at all. Not to mention the rudeness and incompetence of the lady who was working at the drive through wat a horrible person and her name is Lizzy,light,skinned not so tall,it's completely unacceptable she spent 3minutes of silence not communicating why there's a delay with our order and when I asked why is she not excusing her self or the awkward delay and she responded by saying "Shuthi sorry"(please ask someone to translate that and let that be a Zulu speaking person so you understand the depth of it's derogatory) and she then laughed to my face and went to sing with her colleagues by the grilling section unapologetically. For the price you charge, I expected a fresh, quality meal. This was disappointing and a waste of money and time.

I would appreciate a response and a resolution to this, either a full refund or a replacement voucher and definitely Lizzy to get customer experience training so she handles situations with a better attitude instead of relying on her ignorance and distateful approach.

Looking forward to your prompt response.

Kind regards, SN Chamane ***