1 reviews | Active since Jan 2021
Poor customer care
I went to Mac D in Ladysmith branch with my fiancé at 23:01 on the 23/6/22. We wanted to use the drive thru facility unfortunately it was closed ,We than walked to the main entrance. A lady and a guy who opened the door . The lady told us they closed at 23:00 due to covid regulations when I asked if why their trading hours still reflect “Opened 24 hrs” The guy said “I can not continue to talk to people like you who are high” And Banged the door to close while we were on stationed.
I had never felt to discriminated and humiliated ever before in my whole entire life of 31 years. For Mac Donald such a popular company to have unprofessional staff like that it’s to disappointing. I was told the guy is a security guard. Those are people whom I suppose should look after the business premises and customers to make sure they shop in secured harmony environment but I was hurt to be treated in that manner as a customer. I felt humiliated and emotionally abused as a Woman . All I need to know is that why does a Mac Donald staff called me”I’m high “ What was I high off ? What can be do remedy the damage caused .
