1 reviews | Active since Sept 2016
Pay cash or do not pay at all, McDoanld's Woodlands Mall
<p>I am pretty annoyed but I guess I should not be suprised</p> <p> </p> <p> </p>
Accidently pressed enter and the review sent but was unable to add all the info
I went to McDonalds on Friday night, I bought a Quater Pounder Meal. They charged me R64 for it, I swiped my card and the card machine processed my request, it was successfull but the machine shut down. They wanted to swipe my card again, I told the lady at the counter (Julia) that it went through but she said it did not. So they had me swipe again.
I went home and checked my FNB Online and confirmed what I already knew, the transaction did go through. I took a picture of this and went back immidiatly. I spoke to the manager there (Matee) and he said that he will have to speak to his higher ups before he can refund me. I was ticked because I had proof but that was not good enough. I said with a smile a smile on my face that I will be patient and wait for his call on Monday.
Monday came and I did nto hear from him despite the fact that I gave him all my details. I phoned him 15:00 and had to remind me which simply just shows me they do not care. I wanted to call head office but then I throught to myself, why must it be such a process to get your money back when they *****ed up. I decided to cut my loses and let it go. It is sad because their food is not all that bad but I am going to rather drive another 3km to KFC then waist my time and money with them again.
Really Dissapointed and sad. Also I was quite a regurler at that McDonalds but they have a officialy lost a customer, for good.
Sad thing is, I wonder if they even care
Accidently pressed enter and the review sent but was unable to add all the info
I went to McDonalds on Friday night, I bought a Quater Pounder Meal. They charged me R64 for it, I swiped my card and the card machine processed my request, it was successfull but the machine shut down. They wanted to swipe my card again, I told the lady at the counter (Julia) that it went through but she said it did not. So they had me swipe again.
I went home and checked my FNB Online and confirmed what I already knew, the transaction did go through. I took a picture of this and went back immidiatly. I spoke to the manager there (Matee) and he said that he will have to speak to his higher ups before he can refund me. I was ticked because I had proof but that was not good enough. I said with a smile a smile on my face that I will be patient and wait for his call on Monday.
Monday came and I did nto hear from him despite the fact that I gave him all my details. I phoned him 15:00 and had to remind me which simply just shows me they do not care. I wanted to call head office but then I throught to myself, why must it be such a process to get your money back when they *****ed up. I decided to cut my loses and let it go. It is sad because their food is not all that bad but I am going to rather drive another 3km to KFC then waist my time and money with them again.
Really Dissapointed and sad. Also I was quite a regurler at that McDonalds but they have a officialy lost a customer, for good.
Sad thing is, I wonder if they even care