Pathetic Sevice!!!

The service I received from Mc Donald’s Cape Gate in relation to the rewards, is pathetic!!

All wanted to claim with my 4000 points was a Mc Flurry and I was told the point system doesn’t work. I said no, I want to be reassured it’s not working so they scanned the barcode, took my points and I never got the Reward which was a Mc Flurry at the time.

I went back again the following day after being told the points will be back within 24hrs but it wasn’t. Then I was told if I come the next day and my points are not back, they will give my rewards. At this point I was highly frustrated because I felt brushed off everytime I went back for my reward.

I went back the following day after having to come back twice!! I then spoke to the manager and informed her that I was told if my points are not back by today, I was told I’m going to get my Reward. The Manager then told me that will never happen then she advised I must wait till it comes back, “it will automatically appear on the app”. Too date, a two weeks later no points have been transferred to my account. I’ve sent emails to your customer service department, still too date!! NOTHING HAPPENED!!! The amount of frustration, disappointment hence being a loyal customer, energy, effort, embarrassment, and time wasted on just to claim a reward?!!! This is unacceptable!!!

If you need proof of this, I’ll provide prove!!!

I need this sorted now!!!!