Pathetic service of false advertising!!!

On the 10th July 2019 I purchased a large meal by mcdonalds in Kuils River. I redeemed the 2 nu metro 2d movie tickets via the WhatsApp portal. I then received a message stating that I will get a message later to complete my redeeming of my vouchers. 5 days later still no message. I then emailed *** on the 15th July stating my complaint and I received a generic automated response saying :my request 281566 has been received and will be responded to within 48hrs.that was the 15th of July.... Its now the 14th of August!!!!!! Unless I'm living in a different dimension where 48hrs actually means a whole month then please can someone explain why the hell I have not received feedback and better yet why the hell I have not received my vouchers as per your damn advertising!! By the way.. I'm not a number 281566, I'm a damn frustrated customer!!! If you can't live up to your advertising expectations then don't advertise. Simple as that!!!! I expect someone to contact me and I expect my vouchers.. Let's see if you can live up to that atleast!!!