MS
Mymoona S

1 reviews | Active since Aug 2011

18 Dec 2019, 06:33

PATHETIC SERVICE

This morning when I arrived at my favorite place for breakfast I had the worst experience ever. I buy my breakfast at Mc Donalds Plumstead,and never did I ever expect t receive such PATHETIC SERVICE. It was 05:56 and i asked Zinasi how long is it going to be,very rudely I was told " I dont know". When i told her breakfast starts at 06:00,how long am I going to have to wait,I was told "just wait,let me findout"?????? Really....I then drove around to the pay point while she was finding out,she came back and said They said 5 minutes,and rolled her eyes,which ****ed me off even further. I could only imagine what was said in their language,as i do not speak it. I asked to speak to the manager,and then she became aware that i was not joking. She came back and said sorry ma'am the manager is in the toilet,you are going to have to wait. I asked for an email address to log a complaint,and i was told sorry i do not know it. I then remembered at the bottom of the slip is a survey email address. I then ordered an orange juice and was told there is no slips. REALLY...After waiting atleast 4 minutes for the manager to come "out of the bathroom",idling my petrol out the entire time,i asked the manager for her cashiers name and an email address,i was told she does not know the email address,and why do I want the cashiers name. She then started having an attitude with me,and when i asked her what her name is,she said she is NOT giving me her name. I work with customers everyday,and if my manager tells me to tell the customer He is not available,i do it. I have been in tge Customer Service Industry for way too long to know all the tricks the managers and staff uses if they dont want to deal with customers...PLEASE MC DONALDS PLUMSTEAD,tell your STAFF to TREAT each customer the same,irrespective of their RACE. I did not receive a till slip,as there was apparently something wrong with the POS system.

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