Pathetic service

Bought take aways online for delivery, on 19 October 2023. The online order was unsuccessful but the money was taken from my bank account. Went to the store in person, had to pay again for a new order with the promise from the manager that the money will be credited directly into my bank account. Went to the store again on 27 October, the manager lodged the complain again in my presence. Promised that it takes 3 business days for the money to reflect, all empty promises. Been communicating with the store manager since then and the answer remains the same…. Head Office will sort it out. It has been more then a month now and McDonald’s still have my money.😞 😡