Pathetic service

I am extremely disappointed in the service we recieved from mcdonalds today. We placed an order at 18:45 for dinner and at 9pm we had not yet received our order. I called the delivery service number and could not get through, i then called the shallcross branch as that is where our order would be dispatched from at 8pm i was told that my order is still at the store and they do not know when it will be delivered as the driver was not in. Fine.. Then at 8 30pm i called back only to be told now that there is a technical error and that they did not receive my order from the head office for delivery. I asked why we were not notified of this in the last hour and a half so that we could order elsewhere.. They did not have an answer. At 9pm i called the store manager Pretty on her cell.. She was not aware of the problem and she had to call the store and call me back. At 9 15 i received no call back from Pretty the store manager so i called the ***delivery number again only to be told that their system has been wiped clean due to a technical error and no orders were sent through to branches. I asked why could someone not notify customers who are waiting 2 dam hours for there order about this problem.. The response was the system has been wiped clean so no numbers were available and no orders could be seen. Now bearing in mind that we were just told by head office that there was a tech problem for the past 2 hours therefore no orders were sent through to the branch... I then received a call from Samke at the shallcross branch telling me that she just spoke to Pretty the store manager and she phoned to tell me that the driver had been in an accident and apparently the driver had MY order in the car when he met with the accident.. Now the driver is at the police station because there is a problem with the vehicle as there is no insurance therefore THEY CANNOT DELIVER MY ORDER TONIGHT!!!! Now i would like to ask Mcdonalds who is lying between the branch and head office because if there was a technical problem how did the branch get my order that was apparently in the vehicle which was in an accident?

Wouldnt the right thing of been to notify customers waiting for there order for 2 hours of your problem so we could order else where?

It is 21 40 and we have just managed to get a meal.. So my kids and family are still awake waiting to finish dinner all because Mcdonalds had a problem which they failed to notify customers of and oh not forgetting branches where customers are told lies and given run around stories about their order. Absolutely shocking and disappointing service.