Pathetic service

I visited the McDonald's Four ways branch today with my family hoping to get food fast as McDonald's is in the fast food industry, so I thought, much to my dismay and discomfort of my 2 yr old and five year old waiting in the drive thru trying to order a oreo Mcflurry and an ice cream cone. Eventually we get to the order point, they have 2 at this restaurant, and there is no comms whatsoever from the the person who is supposed to take my order. I proceeded to the cashier and placed my order and paid for it, when I get to the next window to pick up my order, the lady handed me the Mcflurry and the ice cream cone and walks away even though I asked for a serviettes, I waited and nobody asked me if my order was correct or if everything was fine but nothing. I then yelled out for another person's attention, I asked who she was and she said she is the manager, I asked her for a serviettes and she provided me with one, I did tell her that the drive thru is in a mess as orders are not being taken at the ordering point there attention to be customer focused is lacking, all this time a total of 15 to 20 minutes to get ice cream in scorching heat of 36 degrees with 2 little ones, a very unpleasant experience, will definitely not visit this branch again.