Pathetic excuse after excuse

I am very disappointed and disgusted at the service I received whilst trying to place an order for delivery. I have phoned 4 times today without success. At 09h30 they informed me that they cannot load the order due to the breakfast menu still being active. At 10h25 they once again advised me that they cannot take the order as the breakfast menu is still active. At 10h50 they asked me to phone again after 90minutes. At 11h00 i spoke to Thabo (the supervisor) and he told me that he would get to the bottom of this. He also stated that their system is overloaded (which indicates a lack of sufficient management and planning) At 11h10 he phoned back and stated that there is nothing he could do.

If you guys cannot deliver your promises as a “convenience fast food” service. You will not get business from myself or the company I work for going forward.

Pathetic to say the least