Pathetic delivery service + charging me for items never delivered

I placed an order with the McDelivery Service, paid with my bank card, money was taken and then no delivery. I've used this service before with no issues, but this has just put me off from using it again. The store said they never received the order and then the other store said they don't do McDelivery, EVEN THOUGH THE INITIAL STORE TOLD ME TO GO TO THE OTHER ONE. Your call centre said someone from Tyger Manor is going to phone me, before 14:00, I still haven't had any call, I want my money back, I never received a physical slip, no proof of order or nothing except the fact that your system says it was "Delivered", I stood waiting, and waiting and eventually drove myself to get my order. Really unhappy. Make sure my money is back in my account otherwise I'm going to the bank myself to reverse it manually.