ORDER NOT RECIVED

I had placed an order from McDonald's Colombine Square Uber Eats.

The delivery driver (Pascal) attempted to call me, but unfortunately, my phone had gone off at the time, and I missed the call. When I noticed, I immediately tried to return the call through the app, but I was unsuccessful. I also attempted to contact the store, but there was no answer.

Despite this, the order was marked as “delivered,” even though I did not receive it. The order was also not cancelled.

I have already been charged R323, and I do not understand how I can be deemed ineligible for a refund when no delivery was completed.

Please review this matter, including the driver’s delivery proof and GPS records, and process a full refund or provide a clear explanation of how this outcome is justified.

I would appreciate urgent assistance in resolving this issue.