Order not received

I placed an order through the McDonald's app, which advised me that my order is being prepared by McDonald's Jabulani Mall. Then I received a text stating: McDonald's® Jabulani Mall-DIRECT has set up a delivery through Uber. Track your delivery: https://y.uber.com/2McJnLAst Reply STOP 1 to +***1 to unsubscribe. Then a few hours later I received another text message stating: Sorry, but your delivery was cancelled. Your courier couldn't finish the delivery. Please contact McDonald's® Jabulani Mall-DIRECT for further assistance. No one from McDonald's contacted me to inform me on anything and when I call the number for the restaurant, it rings and rings and then goes straight to an automated machine then hangs up. My money hasn't been returned, nor have I received the food.... Then I decided to place a complaint through their website, then no one contacted me about it. I went to the McDonald's Jabulani to get some clarification and they assisted me by contacting the offices to process my refund. They kept on hanging up on them twice and then when we called in again, I decided to talk and provide all the information. The lady on the line advised that in a dew minutes I will be receiving a text advising about my refund. I never received a text as advised, when I got home I got a call from McDonald's. That only rang for 2 sec and then it stopped. No one called back and then I received an email stating that they tried calling me back and I should provide them with an alternate number. Which I did immediately after receiving the email. 24 hours later they haven't called back or acknowledged my email. Then this morning I wake up to a text message stating my case has been resolved, without speaking to anyone. This is the worst customer service ever, because you don't communicate when an issue arise, nor do you take your customers seriously. If I never went to the restaurant, I would have never knew what the actual problem is. If my cade has been resolved, then where is my order or refund. I still don't have anything on my side.... I think I will stick to processing my orders through MrD and Uber Eats, because they communicate when there's an issue and they also make it easy to contact and communicate with them