Order not delivered no one takes accountability

I ordered food for my kids on Friday the 26th April using the McDonald's delivery app. The order was supposedly cancelled by Uber whom I didn't order through, the order wasn't delivered and I couldn't get through to Jabulani mall which is was allocated to as they didn't answer their phone. Fast forward to the Saturday morning. My order still shows in progress. No one called me or reached out to update me. I had to call MCD maponya to get the customer service number as their website has in INCORRECT ONE. I speak to Bonolo who takes my card details to process a refund but wasn't done. Someone else calls me to resolve and I tell them I want or am entitled to more than. Refund as my kids were left with no food to eat while I was at work at night and no one communicated anything, she said it's escalated. The store manager calls me to apologize, seems like she's sorry out of the 3 but still talks about the refund only when I also want to be compensated for the inconvenience and being on the whole day with McDonald's because all departments want to pass the buck and dont want to take accountability, each department is passing me from one to another even lying saying the order was from Saturday. I am disguted because they are now making me a ****. I spent the whole day speaking to McDonald's neglecting my kids AGAIN! I WANT TO BE COMPENSATED FOR THIS. MCDONALDS as a brand is disgusting!!!