Ongoing bad service at McDonald's

Hi McDonald’s South Africa,

My name is Rashaad Abrams and I honestly don’t even know where to start anymore. I’ve had enough of the way I’ve been treated at your Denlyn branch.

I’ve complained before – not once, not twice – but many times. Just today, I had to complain three times, and my order still came out wrong. This has been happening constantly. I place my order properly using the kiosk, I remove items I don’t want, but they still get added. I don’t order for free – I pay for my food, and I expect to get what I asked for.

Every time I complain, the staff make me feel like I’m the problem. Today, I was laughed at, insulted in their language, and humiliated in front of other customers. The likes of Portia (the manager) and Itumeleng were involved. I was even told that if I keep complaining, I’ll be banned from the branch. Seriously?

I’ve also seen Itumeleng outside the shop in full uniform, smoking what looked like ****. Later, he served me, and he smelled like it too. That’s not just bad service anymore – that’s dangerous and unacceptable.

When I tried to take photos for proof, they snatched the slip from me. Yes, they gave me a refund – but that’s not enough. This is not about the money. It’s about respect, and how customers are being treated.

I’ve reported through the app before, and someone from Denlyn called me, said they’d look into it – and then nothing happened. I’m tired of empty promises.

Please do something. I’m not trying to cause drama – I just want decent service. I want to be able to order food without being insulted or served by someone who might be high on the job. I want to be treated like a human being.

Please take this seriously. I’m happy to give more details if you need them. But I’d prefer someone from head office to contact me – not the same branch that’s been mistreating me.

Kind regards,