Not Lovin It

On Sunday the 24th of March I went to McDonald's Cresta. I was there from 13:40 to about 14:20. I had a trolley with groceries, a sling bag and my phone. A friendly lady helped me to place the order on the system as I only had cash. She then said she will bring my order out. So I went to sit in the corner, and then moved to another table because my trolley made it difficult for other clients to get to the table next to me. I then went to the outside table: the one at the far left; if you are are the counter looking outside. Within this period my Samsung A54 worth R9000 bought cash was ******. Either the people that squeezed in next to my trolley took it, or someone took it where I sat outside. There are cameras covering every angle in McDonald's Cresta.

The worst part is yet to come. So after I looked everywhere for my phone, I went to the very friendly manager; Tom who was very helpful, and explained to me that he would surely be able to assist me, but unfortunately the person operating the cameras was not there on the 24th of March. He said he would be able to show me who took the phone, and get a picture of the person's face. But then because of the camera operator not being there; I had to come back and ask for Patricia Bongani who he said would definitely be able to assist me with the camera recordings on Monday.

She did not help me one bit. She said I have to go to the police and open a case: then the police will send two police men (who have no idea how I look) and she will show them the video. Is it just me, or is this touching the edges of suspicion causing concern. Why does one manager say they can definitely show me the footage, and give me the person's face, yet the other manager has a totally different story? This behaviour caused a major concern. Are you telling me that this is the first time something got ****** in your restaurant and all your managers have different procedures for handling it? What is the police going to do. Surely the lady taking my statement at the station is not the one who is going to go to McD's, and at least be able to recognise my face. No, they will send two constables in a van: looking for an elephant in a dark room that is not there. I have already blocked the phone at Cell C using the EMEI number.

McDonald's can you please explain your protocol in this situation? And why am I not allowed to see the video where someone in your restaurant stole my phone? And question number 3; why do your managers have different opinions on what is allowed regarding my full legal right to view that video: as it was my property that was ****** in your restaurant?

If it should turn out that a staff member is being protected, and that is the reason why the video is not being shown to me: I guarantee you a PR problem of note. I will legally open a case and sue you; ensuring that there will be a public psychological slogan change from "I'm Lovin it" to "I ain't trusting it". I expect a full answer and solution to this debacle by Friday 12pm. If not I will contact your Head Office and Cresta Management telling them you refuse to expose the person that stole my phone in your store. I will then also place this post on every social media platform on Friday at 12:10pm. That includes every McDonald's comment on Facebook, Tiktok, Instagram, YouTube, Twitter and I will also place it on your CEO's LinkedIn account as a comment. That is what I do for a living. Social media manager.

Please get this sorted by Friday 12pm. I will also open a case of refusal to supply proof of ******** activity: against MacDonald's Cresta and Patricia Bongani. Please understand me very clearly: this is not a threat but a promise.

Regards. J

PS The other amicable option is that you provide me with a brand new sealed Samsung black A54 5G: as an apology for the inconsiderate manner you have handled my loss, and unacceptable and unprofessional manner in which this crime is being kept hidden by your manager. Considering you have in your possession: the proof of the theft and the video showing the *****'s face - but refuse to provide the evidence thereof. That won't go off very well with your reputation on social media now, will it. Your choice.