Not Impressed at All with Service from Macdonald's Pelican Park.

MacDonald's Pelican Park, visited 2 times in 2 weeks, both times far from impressed, The first time my wife placed an order via the Self serve stations, order was processed no slip, but the payment went through. When she queried this at the counter, the cashier wanted her to pay a second time as the order did not reflect on their system, citing that the first amount will be refunded which it was after 48 hours. During the experience, the cashiers and management were abrupt and downright rude, as well as condescending with my wife. Nevertheless, we decided to visit them again the second week and once again the self-service kiosk did not print out a slip. The branch was pretty busy on the day, and we saw that we might be in for a bit of a wait. Anyway, after around 15 minutes, my wife queried with one of the floor personnel where the order was. The Staff went to check and came back saying the kitchen was preparing the order. After another 10 minutes worth of waiting, still nothing !!!. Once again, my wife asked the same staff member to check, and the staff member came back to say the kitchen was still preparing the order. What I found strange was that certain customers who ordered after us had their food already. Eventually the food arrived. The service received on both occasions was not up to par. When I think of fast food, I think around 10 minutes max, not upwards of 25 minutes for one order. MacDonald's regional management seriously needs to up the game in the Pelican park branch, as the service was substandard and not customer driven.