NO SERVICE

Apparently there is no longer such a thing as customer service! I order breakfast from Meadowdale Mall on a weekly, almost daily basis. There always seems to be some sort of an issue :-( So, this morning was one of them. I ordered two Boerie Hashbrown meals, only to be told that they don't have the jalapeno sauce that goes with it. I then requested that it please be replaced with something else, only to be told that I need to pay an extra R5.50 per, which I find totally absurd! I always order it with an extra slice of cheese. Then, they gave me my juice in a soda cup, when asked about that I was told that they don't have the right cups in stock - which is not the worry of the consumer. As I got home, which is a +-7minute drive from the store, I realised that there was no cheese on our breakfast burgers. I then had to drive back, only to be given a "Sorry"

I think it is totally absurd that customer needs to drive up and down for their orders to be correct, that is the responsibility of the store, not the customer!

I would appreciate some feedback in this regards