NO REFUND RECEIVED

The card machine was not working upon delivery of foods, after numerous attempts to pay the machine was 'offline'. I paid the driver cash.

When the driver was gone I realized that the card payment was processed twice. i immediately informed Customer Care and they informed that they will process the refund within 24 hours.

After 48 hours of not receiving the funds they informed that i should wait a further 7 days. When the 7 days elapses they informed that i should wait a further 7 to 9 days to receive payment.

This are ********** financial transactions. the service and response received is appalling. the Branch itself refuses to refund the money cash yet they are the one's who took money twice from my account **********ly.

They do not reply to correspondence sent nor do they seem eager to assist.