No refund as promised from McDonald’s

I have received the worst customer's experience ever from McDonald’s Saveways in Witbank. On the 18th September 2024 I made an online purchase of R238.00 using the McDonald’s App, however I did not get an order number because the app kept loading. The money went off my bank account successfully. I immediately called the store and explained what happened, they told me that the money will reverse to my account because they did not receive an order on their side. I then called the store again for a follow up on the same day. The store manager gave me 2 email addresses to send them my banking details as well as proof of payment. She promised that they will refund me within 2-5 working days, Idid as advised. A week later I contacted the store again to find out the progress of my refund because I did not receive any response nor communication from them. I was told that the store sent everything to Alishia, who is in charge of the refunds. Till this day McDonald’s did not honour their promise to refund me my money. To say I’m disappointed is an understatement. I am disgusted with the level of disrespect I have received as a loyal customer. They have no sense of urgency or remorse for their customers.

I want my money back