No accountability from the store

I placed a McDonald's order via Uber Eats the Stoneridge McDonald's in Greenstone and like the last 3 orders my order kept getting delayed by over an hour, I tried calling the store to find out what the delay is but unfortunately the number just rings, eventually when I got my order it was cold and my coffees were also cold and my kids happy meal toys were also not included with the order, I then decided to go to the store and spoke to the manager William whom I explained my issue to, he was very arrogant and told me that my problem is not the store's issue I should take up any issues or concerns with Uber directly. I told him that the Uber driver said to me he has been waiting at the store over 30min for my order and that he was not given the toys either but William denied all this and said the my order was prepared on time and that the driver was given my kids toys as well and repeatedly said there's nothing he can do for me I should speak to Uber. This really left a bad taste in my mouth, this guy had no empathy whatsoever and didn't even try help me or understand my frustrations as a customer. After this encounter, I made a conscious decision never to oder from McDonald's ever again.