NO ability to provide a professional service/feedback

I ordered in 05/09/2019, 1st of all the ORDER was late according to time they allocate for delivery, 2nd softdrink without ice means NO ICE AND 3rd the one softdrink was not included, so basically it was three meals without the 1drink. 3days later I decided to drive 22km to and fro from my house to Mc Donald's Mayville, only to get ****py service from the manager by the name of Peter, who had no clue how to handle an irate customer, all he kept saying was 'I'll upside your drink..while I had to pay for R18 delivery for my order and still drive 22km to establish how were they planning on fixing the entire situation.

While Peter (manager) claimed to have expedited the issue with Oriah (Branch manager) to contact me 1st thing to date i have not heard anything.

Like how does one wait 5days to resolve something of this nature???? Peter even had the nerve to take my number of which he knew he was not going to move a muscle for and NO ability to provide a professional service/feedback .

This is PURE ******* and Pathetic service for such a big franchise. this is extremely disappointing.