MY ACCOUNF HAD BEEN DEDUCTED FROM AND I HADN'T GOTTEN MY FOOD

I wish I could have given McDonald's a 0 star rating. @12pm today I ordered on the McDelivery app using an immediate card payment. Its is now 4pm and I still HAVENT RECEIVED MY FOOD! I am extremely upset as I tried to track my order and my order number cant even be found on the app!!! Disgrace!!!