Most horrible Service at McDonalds Kenako Mall

Good day

I went to Mcdonalds Kenako Drive Thru to buy McFlurry's after ordering was told their ice cream machine machine was not working. No problem I then changed my order to 3 McFizz.

When I got to the payment window, the window was closed even the Trellidor was closed waited about 5 minutes still no one came then my logic was I must move to the next window. Got to that window I was told I was supposed to pay on the first window while explaining to the guy that it was closed he said yes we keep it closed, but I advised how long I stood in that window and no one came and he said Ill need to get out of the car and go back and back in that window. To him this was obviously funny as he kept laughing. I advised him I will not do such as there should be a person in that window to take payments and if they are not there there should be a sign advising us why they were not there. Having to wait for 5 minutes with no one coming that meant that no one was assigned to that window. The time that I placed my order was at 17:38 and after along argument with the guy named Lonwabo Petshu (hopefully that is his real name) as he didn't even have a name tag. i asked to speak to a Supervisor, Terry Anne, who as well found it fit to also argue the same argument as if all of this incompetence was my fault.

Finally at 18:05 my payment was done with no apology but rather snide remarks from Lonwabo and his colleagues that 'yhoo someone will beat us up' and they kept repeating all those words the entire time while I was waiting for my payment to be done. If this is how McDonalds treats their customers I'm afraid of its future. I will write this on Hello Peter as well so that others also know of such treatment. If Mcdonalds thinks its all good and well for a person to put an order in at 17:38 and only have their payment done at 18:05 all I can say is you have lost a customer yes I may not be a huge client but my cent that I have spent will be spent somewhere else where I will get appreciated as a customer. I still left that place fuming and still no apology as obviously to them I was a pain the ass.