Most horrible experience

Most horrible experience

I am totally disgusted at the service. I placed my order, payment was taken and no one bothers to let me know I will not get my order. When I checked at delivery time I see that it is not being delivered and that the burger meal is not even available. I tried calling their customer service and mcdelivery call centre's that are open till 9pm, but no calls accepted as systems off.

I went to the Vangate mall store to see if they can help, and I am told that one is getting the manager and next she is the manager. When I explain my situation, the staff start communicating in their own language and not even to me. Finally I am told the boss is at the back. No apology from anyone or how they can fix the situation.

I have had to pay for another meal for my daughter, and use petrol where I already paid for delivery with my order. This has been the most frustrating experience I have had.

The email address for mcdelivery also bounced back which was what the store boss gave me.

I get through to mcdelivery call centre and politely I am told my refund will take 3 days. It is Friday 26th July and I have finally received my refund from Friday 19th July. Thank you for the 3 day wait.....

I will never use the McDonalds app again or the Vangate store as this is pathetic service!!!