Money taken and no order received.

I made an order on the Mcdelivery app at 19:54. The payment went off my account. I never received my order. I have made 2 complaints via the wesbite, I have sent an email to their customer care as well, which just responds that I must make the complaint on the website, so I do it again. I have called every single number on the internet that I can find but I am only met with the fact that it is the weekend and I must call during working hours. The app does not tell you which branch accepted the order, I cannot contact the branch or the driver. The track order just shows 'in progress' the entire time. I was left with an upset toddler, no vehicle to go out and purchase food, not enough funds to order the same thing again. And the money is still not back in my account. I then called the closest branch to me when I eventually found a number, they say they never received the order so I asked for the 2nd closest branch number to me and was told 'no luck'. R320 out of my account and no food. I would like either my order to be delivered to me or my money refunded to me by the end of today or I will be taking this further.