Missing order/ late delivery

I placed an order at 17:05 on the Mc Donald app it showed WTA of 17:35 - 17:50. There was no communication I had to send an email at 18:28 . Only after I received a call from the head office requested to wait for the driver downstairs we went there was nobody .My order arrived at 18:58 cold food . The driver called when he was downstairs but couldn't call all this time. The drinks were spilled, hot and the cup holders were soggy. I would like to be compensated for the bad customer service I was provided and the delivery guy was not remorseful.