Missing order

I went to buy food and my order was incomplete. I bought with money and when I lodged a complaint. They just called and said sorry, I slept without eating and I can’t be refunded because I’m now in a different province? This is so disappointing.

And then I get this message: McDonald's Case INC-21DFF-96BA82 is resolved. If you have any queries, please visit our website on https://www.mcdonalds.co.za

What was resolved?