Miscommunication within McDonald's

I placed a order through the call centre. After one hour I called back and was advised the McDonald's Lenasia trade route branch is offline but they gave my order manually and will be here in 15 minutes. After 20minutes I call back and the call centre connected me with Tshegofatso from the Lenasia trade route branch she I explained what happened and she confirmed they having technical difficulties and confirmed my order of 500+ but advised me there are no riders so I ended up cancelling my order. Almost two hours later the rider comes to my house expecting me to take the order. He explained Millicent placed the order manually and because he had a delivery he told Millicent he will come back for my order to avoid cold fries. I explained what Tshegofatso said. I had already ordered somewhere else as my kids were hungry and I was frustrated. I never experienced such poor service from McDonald's ever. This is very disapointing.