McSLOWnalds

<p>On the 12th of September at 18:35, my family and I stopped at McDonald's in Rustenburg for a QUICK bite after having travelled 5 hours from Botswana. Needless to say, we were stiff and tired, and very hungry, as was our 4 year old.</p> <p>There was one lady at the tills and one lady in and out of the McCafe section. After standing in the queue, my husband was helped, while I stood waiting for someone to help me at the McCafe section. Eventually the lady arrived, but first served the 2 men that had just came to stand in front of me! Needless to say, I was furious! However, I let it go as I was tired and hungry and in no mood for a confrontation. I eventually got to place my order! So, in actuality, I waited 12 minutes for my order to be taken where I was first in line! Pathetic service!</p> <p>2 minutes later, our meal order was ready. My daughter then decided she wanted a Happy Meal instead of just a junior cheeseburger. My husband asked the lady who took the order to just add the chips and juice and he would pay the difference and she told him it would be done. We waited and waited and nothing was done. The manager (Zukiswa) then came and spoke to my husband and made an issue out of giving us the chips and juice even after my husband offered to pay MORE than what the Happy Meal was worth!! Even more pathetic!!</p> <p>In the meantime, my order at McCafe had not even been started!!! How long does it take to press a few buttons on a coffee machine to make 2 coffees?? How long does it take to warm up 1 donut, 1 brownie and 1 ****in??? Yet, the lady (Tabane M) had time to sing "I don't know what it is that makes me feel like this..." Well, I dont know what it was that made her think she could take her time!!</p> <p>Eventually my husband got tired of waiting and told her to leave the coffees and give us a refund. She said she couldn't give us a refund and, all of a sudden, started to work more speedily. My husband told her to call the manager who after making us wait 5 minutes sent a message with one of the other staff that "she was coming". Someone clearly needs to be sent on managerial training again.</p> <p>People choose to stop at McDonald's because it's supposed to be quick and convenient. In our experience, it was anything but! We left without a refund, without our McCafe order and with plenty of disgust at the McDonald's customer service we received!! We have receipts and CCTV footage should be referred to for further evidence!</p>