Mc****oo

On Friday the 8th I ordered from McDonalds(Lambton) McDelivery at 15:00 SAST. Food was to be delivered at 15:30, at 15:55 I call customer care. I was told food was placed on out (meaning on it was way to being delivered), I was asked to give it 10-15mins. I did exactly that and called again at 16:25. Then I was told my food was waiting in line to be delivered and was 6th in line. This was 90mins later from my first call. 30 mins after being asked to wait 10mins. I asked for a refund. That is even worse cause a proof of payment is not sufficient as a whole bank statement is being demanded to ensure I am being truthful (they need to ensure, I did not reverse the funds) this is appalling. From lying about food being on its way to being delivered. I’m now being questioned about whether I’m being truthful about payment.