MCONDALDS CANAL WALK & UBER EATS : *******

can we please talk about how uber eats and the restaurants associated with them are basically ****mers/*******? I've experienced so much with them namely: drivers not delivery food and uber refusing to refund me, restaurants not packing all my food in the order and uber eats & restaurant refusing to refund me AND TODAY! I placed an order at 11:20am and McDonald's canal walk called me 30mins after accepting the order AND THE PAYMENT to say that the food I ordered they don't have in stock. I asked the delivery guy to give the phone to the restaurant manager and they refused to speak to me and he refused to give them the phone because he doesn't want a low rating ( I gave him a low one anyway ). The manager on duty told me to cancel the order on my end and I'll receive a refund. I'd what they advised and. I went through all the channels on the uber eats app and they REFUSED to refund the money claiming that I owe the restaurant compensation for cancelling the order. I called uber eats merchant support and spoke to Jenni and Ashley hours apart and they advised they cannot assist me as they deal with the restaurant and the restaurant was meant to call them to cancel the order and then refund me. No food received and I'm about R220.00 short of money all thanks to Uber eats and McDonald's Canal Walk. Safe to say I'm MAD ANGRY